WORLD LEADERS IN
chemical etching and forming
Net Promoter Score (NPS)
63%
Customer feedback
9/10
When contacting them for price and lead times quotations come back in a quick an efficient time frame.
10/10
quick fast service
10/10
Responsiveness, Quality products, consistent delivery times, ability to supply full breadth of shims/materials
9/10
Interface and level of support is excellent, timely replies and very supportive nature
10/10
Friendly staff with plenty of knowledge, always very helpful
8/10
Very streamlined service at the minute
Photofab believes that customers deserve the best possible service, which is why the company places customer service at the top of the priority list. As a world leader in chemical etching, the company must maintain high quality across the board.
To ensure that Photofab proves this, the company benchmarks itself against some of the largest, most well-known brands in the world by using the Net Promoter Score (NPS) system. Don’t know what that is? Below is a quick guide to what NPS is and what it means to Photofab.
What is Net Promoter Score?
Net Promoter Score is a customer loyalty metric that determines how likely a customer is to return to a business for another purchase or service. It also measures how likely customers are to recommend those purchases or services to family, friends, or colleagues.
If used correctly, NPS can be an incredibly effective tool for boosting a company’s revenue. Its main advantages are that it works closely alongside a company’s growth, as well as the simplicity of the collection, interpretation, and communication of the data.
The metric then evaluates to what extent a customer would recommend a certain company, product or service to friends, relatives, or colleagues.
Basically, if you enjoyed using a certain product, or doing business with a particular company, you are probably going to want to share these experiences with those closest to you. Depending on your opinion and the score you provide, this would then encourage or discourage said people from using a company for their services.
NPS is ranked on an 11-point rating scale, ranging from 0 (not at all likely) to 10 (extremely likely).
Depending on the score given to the Net Promoter question, three categories of people can be distinguished:
- Promoters = respondents giving a 9 or 10 score
- Passives = respondents giving a 7 or 8 score
- Detractors = respondents giving a 0 to 6 score
Although the Net Promoter Score is calculated by subtracting the % promoters and the % detractors, the score is displayed as a number instead. It is calculated by using the equation shown below.
What is a good Net Promoter Score?
Net Promoter Score is measured from -100 from 100. If a company scores higher than 0, that is usually considered to be good, while scores above 50 are considered to be excellent.
The benefits of
working with Photofab
We are world leaders in the development of photochemical technology to produce intricately shaped components. We have produced over 70,000 different components over the years and are highly regarded for our chemical etching process. Our engineers at Photofab offer many services that you can find here, and will offer advice to improve the product and reduce the costs.
24-hour quotation service
Dedicated account managers
Rapid manufacturing service
Cost saving stock of uni-tooling
Etched fold lines for tool-free forming
Full manufacturing service and supply chain management
Access to manufacturing and technical advice and expertise
Quality accredited to ISO 9001, ISO 14001, ISO 18001 and SC21 Bronze
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The Photofab difference
One of the key reasons Photofab enjoy its customer retention and longevity is the team of dedicated account managers. This ‘single point of contact’ throughout the whole process, ensures a personal service, and pride in the quality and reliability of the entire Photofab service.
Customers rely on their dedicated contacts’ understanding and in-depth knowledge of their specific requirements and know the highest standards will always be met using the most efficient and cost-effective methods.
This consistent customer service is the foundation of our customer loyalty and is maintained throughout every department and every stage of production. Put us to the test for your next project and call one of our account managers on 01480 226699 or use our customer enquiry form, we would love to hear from you.
start your production journey today
If you are looking to find a complete service include dedicated engineering to design and implement your solution, get in touch with us. You’ll be allocated your own dedicated account manager who is always on hand to advise and take care of everything for you. Call Photofab on 01480 226699 or contact us now to see how Photofab can add an extra dimension to your manufacturing project. Keep up to date by following us on LinkedIn and Twitter.
To find out how we can help you
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