CHEMICAL ETCHING and FORMING
Customer pledge
Customer PLEDGE
We understand that the customer service is paramount and strive to provide more than the customer expects.
We pledge the following:
- All quotation requests are fulfilled within 24 hours or if complex the customer is immediately advised when the quotation will be sent.
- We acknowledge all orders to customers with delivery dates.
- We produce schedules to ensure that we meet quoted and acknowledged delivery dates.
- If we encounter delivery problems, we will inform customers of the delay and the revised delivery date.
- Real time data collection is used to ensure the most efficient method of manufacture is used and any cost savings passed onto our customers.
- We have designed and implemented a customer portal, where customers have access through our website to confirm the progress and expected delivery date of their orders.
- We produce detailed method sheets for every job to ensure repeatability of quality standards and full traceability.
- We produce statistics on quality standards and delivery times achieved which is available for inspection by customers.
- We are flexible at all times to meet and exceed customers’ needs.
- The focal point for all customer communication is the Account Manager.
- There is a formal complaint procedure which is available on request, but in the first instance customers should contact their Account Manager.
The benefits of
working with us
We are world leaders in the development of photochemical technology to produce intricately shaped components. We have produced over 80,000 different components over the years and are highly regarded for our chemical etching process. Our engineers offer many services that you can find here, and will offer advice to improve the product and reduce the costs.
24-hour quotation service
Dedicated account managers
Rapid manufacturing service
Cost saving stock of uni-tooling
Etched fold lines for tool-free forming
Full manufacturing service and supply chain management
Access to manufacturing and technical advice and expertise
Quality accredited to ISO 9001, ISO 14001, ISO 18001 and SC21 Bronze
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The key difference
One of the key reasons we achieve high levels of customer retention and longevity is the team of dedicated account managers. This ‘single point of contact’ throughout the whole process, ensures a personal service, and pride in the quality and reliability of the entire service.
Customers rely on their dedicated contacts’ understanding and in-depth knowledge of their specific requirements and know the highest standards will always be met using the most efficient and cost-effective methods.
This consistent customer service is the foundation of our customer loyalty and is maintained throughout every department and every stage of production. Put us to the test for your next project and call one of our account managers on 01480 226699 or use our customer enquiry form, we would love to hear from you.
start your production journey today
If you are looking to find a complete service include dedicated engineering to design and implement your solution, get in touch with us. You’ll be allocated your own dedicated account manager who is always on hand to advise and take care of everything for you. Call us on 01480 226699 or contact us now to see how we can add an extra dimension to your manufacturing project. Keep up to date by following us on LinkedIn.
To find out how we can help you
Get in touch today
